The issue has been identified. Does Glendale practice a policy of using Glendale vendors first when it comes to its major events? Now we will look at policies, past practices, plans, politics and the players. Some policies center on the questions of downtown promotion vs. event cost recovery and the repeated reliance on the use of past vendors vs. an effort to educate and solicit appropriate local vendors.

In a memo sent to the city council and city staff, Glendale Chamber CEO Robert Heidt identified suggestions that could be implemented in choosing vendors for city events:

  1. Local businesses should receive preference for all events. Allotting a percentage to local businesses does not serve them well.
  2. Greater effort to educate local businesses about submission dates, procedures and deadlines widely available in various public media.
  3. Deciding jury on choosing of vendors should be composed of business members of the community.
  4. Institute workshops to educate businesses how they can take part in the events.
  5. Clear and consistent rules to be created on the use of event structures such as tents, A-frame designs, booth layouts food trucks.
  6. Glendale businesses receive first priority followed in order by, the West Valley, the Phoenix Metro area, statewide, and lastly out of state.
  7. Explanation, provision and appropriate enforcement of fees, sales taxes payable.
  8. Revise the sales of beverages to vendors, incorporating the use of local beverage vendors.
  9. Expand the ability of other non-profits to run the beverage tent.
  10. City to provide a timely solution to issues and problems as they arise.

I appreciate his thoughtfulness in identifying and providing solutions to this complex issue. He is to be commended. I would hope he would also consider using his leadership for another just as vexing issue. I have taken guests downtown to visit restaurants and specialty businesses only to find them closed on week days when one would expect them to be open. It becomes frustrating and disappointing but it demonstrates a greater problem that has plagued downtown Glendale for years and that is consistency in business hours by all downtown/Catlin Court merchants and restaurants. What if you went to your local Macy’s or Home Depot only to find them closed because they were open only when they felt like it? That’s what a visitor is confronted with downtown, especially on a Monday.  It is unprofessional and deters business much less repeat business. It’s time for downtown to get its act together and to have all downtown/Catlin Court businesses establish some basic, consistent hours when all commit to be open.

Now, in all fairness, the past four years have been tumultuous regarding the city manager’s position and thus city managerial leadership. Many issues were unattended to or left hanging.  After Ed Beasley left, there was Interim City Manager, Horatio Skeete, then the disaster that was City Manager Brenda Fisher, followed by an Interim stint by Dick Bowers and finally the hiring of City Manager Kevin Phelps. It was a period of confusion and belied a lack of continuity in city staff management…an understatement to say the least. Is it any wonder, city events and a plethora of other city issues were left to fester?

Kevin Phelps, in his short time as City Manager, has brought a measure of stability to city senior staff. He has already demonstrated his focus on problem solving.  The December 29, 2016 edition of the Glendale Star has an interview with Phelps, by Darrell Jackson. It bodes well for the future of Glendale’s major event productions. Some of his more interesting comments in this article include:  “After asking questions of city staff, I am not sure that anyone within City Hall could adequately describe what the mission (of these events) is.” or “If it is to drive business and expose people to downtown shops, then I am not sure the proliferation of bouncy rides and carnival foods is what we should be doing…In my mind, I am not excited about another carnival and light show next year.” and “I am leaning towards recommending creating a signature event that showcases the City of Glendale, as well as our downtown area, and cost recovery is not part of that. Phelps said his goal is to have changes in place by March so they can be included in next year’s budget.”

We all know “the squeaky wheel gets the grease.” Mr. Heidt is to be recognized for providing the squeak that led to the need for grease on the city event wheel. Many of his suggestions are common sense and I suspect, have already or will be adopted. However, suggestions 1, 3, 6 and 9 require further thought. His suggestions #1 and #6 call for Glendale businesses to receive priority in selection. If, as Mr. Phelps suggests, an upgrade of Glendale’s major events is the goal, moving away from a fast food, carnival-like atmosphere and perhaps adding quality restaurant offerings, wine, microbreweries and fine art vendors to become the norm then the operative word becomes “quality.” If there are quality Glendale vendors they should be welcome but if they sell hot dogs and pitchforks, should they receive preference merely because they are Glendale businesses? I think not.

Mr. Heidt’s suggestion #3 is no solution to the issue of being juried in to an event. He calls for a jury composed of community business members.  It’s no better than currently having staff jury vendors. In each case, it’s like having the “fox guard the hen house.” Each group would seem to have a vested interest. Perhaps it’s time to create an independent jury comprised of leaders in their respective industries, trades or crafts from outside the city.

Mr. Heidt’s suggestion #9 calling for other non-profits to work the city’s beverage tent is simply an expression of lack of historical memory and should not be seriously considered.  For the past 22 years the Glendale Ambassadors have operated the city’s beverage tent at downtown special events. They have proven to be reliable and consistent. You can count on them to fulfill their responsibilities. The Ambassadors were created by Glendale‘s leaders to support and to promote the City of Glendale and they have always done so.

Manning the city’s beverage tent is their primary and only source of annual income. What they earn goes right back into our community. Over the past 22 years they have given back $315,000 to at least 60 organizations, typically non-profit. Their donations are too numerous to mention all but here are a few representative groups: Boys & Girls Club of Glendale; Glendale Fire Department’s crisis response van and cadets; Glendale Police Department’s vests for its K9 program and Dare; Glendale’s Heart for the City; the Mayor’s Alliance against Drugs & Gangs; Velma Teague Library Mother Read Program; and the Westside Food Bank’s Senior Brown Bag Program.

Why on God’s green earth would we want to take away the Glendale Ambassador’s primary funding source in favor of some entity that doesn’t have this kind of track record? It makes no sense unless it was suggested to serve someone’s personal affinity for a particular non-profit group who wants in on the action.

Mr. Phelps and Mr. Heidt are to be commended for their shared commitment to make Glendale’s event future better. Mr. Phelps’ desire to upgrade Glendale’s events will certainly cause some of Mr. Heidt’s suggestions to be considered and some of the others to be moot but there is common ground between them. Working together is a win-win for Glendale.

© Joyce Clark, 2017        


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